Hi, I’m Micheal Mina!
‘’I’m eager to share my background and passion for UX design.”
I’ll be straight up – I’ve spent the last decade working in telecommunications customer service. And when I say customer service, I mean tough problems, frustrated customers, and nonstop troubleshooting.
Journey
Ringing in my Background
I’ve talked people through fixing everything from technical issues to their grandmother’s WI-Fi connectivity. Not exactly glamorous, but it taught me how to handle tricky technical problems with empathy and skill. I can listen to anyone and identify the heart of their issue.
More motivations challenge me
I love a good challenge. When someone says, “It can’t be done,” it only makes me more determined to find a solution. I enjoy tackling tough problems and finding ways to solve them.
Of course, Telecom wasn’t my lifelong passion. But it led me to discover something that is…
Discovering my love of UX
After years of solving tech issues, I realized I wanted to create solutions rather than just fix them. I dreamed of helping people by designing easy-to-use products instead of guiding them through problems and repairs.
That led me to UX design!
The focus on understanding users spoke to me immediately – it’s like providing good customer service from the start. I may be new to information architecture and design systems, but I pick things up fast.
After mastering the complexities of Telecom systems, I’m positive I can tackle any new design problem or framework. I’m hungry to soak up all the knowledge from more experienced UX designers so I can translate my passion into designs that connect with users.
What’s next
Ready for fresh challenges
Do I have a lot to learn?
Absolutely, I’m eager to advance my UX design skills, so I enrolled in the Professional Diploma program at the UX Design Institute. This program is perfect for learning practical UX skills that are relevant to real-world projects.
Even though I’m shifting from a successful 10+ year career in customer service, I’m not intimidated. I’m excited to use my problem-solving skills in a creative way, focusing on user-centered and well-researched designs.
This new chapter will let me impact lives by crafting designs that put the user first – and that’s exactly what I’m meant to do.
Never stop Learning
Even though I’m transitioning from customer service to UX design, my drive to learn and grow remains strong. I’m excited about the challenge of diving into a new field and understand that becoming an expert takes time. My previous job involved solving problems and learning constantly, and I’m eager to experience that same growth in UX.
There’s always more to learn about design systems, user research, and best practices. I’m enthusiastic about exploring new skills and perspectives. This career change is a fantastic chance to expand my abilities and embrace a new direction. After a decade in one field, I’m still passionate about learning and ready to build my UX expertise.
Bringing Emphaty To Design
Understanding Users Deeply
Working in customer service taught me how to truly empathize with people. I learned to see things from their perspective and help them solve their problems. This skill will be incredibly useful as I transition into UX design.
Customer Service Taught me Empathy
By understanding users’ needs and frustrations, I create designs that truly connect with them. My background in tech support has honed my empathy and communication skills, making it easier for me to design intuitive and helpful experiences. I’m excited to bring these skills into UX design, where I can apply them to create meaningful solutions.
Turning Challenges into Solutions
In my customer service career, I turned tough situations into positive outcomes by finding creative solutions. I bring the same determination to UX design, where complex problems excite me. I’m excited to apply my problem-solving skills to make a real impact in UX design.
I bring the same determination to UX design, where complex problems excite me.
I’m eager to dig deep, understand user needs, and improve designs. I’m not satisfied with mediocre results; I strive to create experiences that truly delight users. Each challenge makes me more resourceful and ready to craft user-friendly solutions.
Owning My Career Change
As I reflect on this career change, I think some may see my non-traditional background as a weakness. However, I truly believe my customer service skills are strengths that will allow me to thrive in UX design.
I own my unique experiences. The years I spent troubleshooting tech issues gave me vital empathy, communication ability, and unshakable persistence. I know how to deconstruct complex problems and build creative solutions focused on users. Not everyone has an interest in switching fields after 10+ years – but it energizes me. My passion for design pulls me toward this new direction.
I am confident that my mix of soft skills and eagerness to learn new hard skills will help me grow into a skilled UX designer. By combining my robust customer service foundation with dedicated UX study, I will offer a powerful perspective. My patience and determination will serve me well on this journey. I couldn’t be more excited to make this leap.
In My Leisure Time
I Explore The World
Traveling is one of my passions. I’ve been fortunate enough to explore different places around the globe, each journey allowing me to immerse myself fully in diverse cultures and embrace a wide range of experiences. This love for discovery not only satisfies my desire to wander but also expands my understanding of people and their unique perspectives.
As a UX professional, this knowledge is incredibly valuable. It enables me to:
- Approach my work with empathy.
- Appreciate the needs and preferences of users from all walks of life.
- Adapt and think creatively in new situations.
- Communicate effectively across cultural divides.
These skills, honed through my travels, directly translate into success in my UX career. They reinforce my dedication to creating user experiences that resonate with individuals globally, ensuring technology acts as a bridge rather than a barrier.